FAQ - Unity-Jewelry (Powered by Shine On)

1. What is Unity-Jewelry and how does it operate with Shine On?

  • Unity-Jewelry is an online platform specializing in personalized jewelry and heartfelt gifting experiences. We collaborate with Shine On, a renowned supplier that offers high-quality customizable jewelry items. We create unique pieces by leveraging Shine On's products and customization options.

2. How are the jewelry items personalized?

  • We use Shine On's customization options, allowing you to add names, dates, or messages to selected jewelry pieces. Shine On has specific guidelines for customization, including character limits and available fonts, ensuring your personalized item meets quality standards.

3. What quality standards are maintained for these products?

  • Shine On maintains stringent quality standards for all their products. This includes rigorous checks to ensure durability, craftsmanship, and overall quality. We adhere to these standards to guarantee you receive a high-quality, long-lasting product.

4. How are orders processed and shipped?

  • When you place an order with us, we work closely with Shine On to process and fulfill it. Shine On handles the manufacturing, processing, and shipping of the customized products. We maintain open communication to ensure timely delivery.

5. Can I use copyrighted material for personalization?

  • No, copyrighted material cannot be used for personalization. This includes logos, images, or phrases that are copyrighted or owned by someone else. Shine On and Unity-Jewelry adhere strictly to copyright laws to protect intellectual property.

6. What if I have specific questions about Shine On's guidelines or products?

  • For any inquiries or concerns related to Shine On's guidelines, products, or personalization options, feel free to contact our customer support. We'll assist you or direct your queries to the appropriate channel at Shine On.

7. Is there a return policy for personalized items?

  • Shine On and Unity-Jewelry have a return policy in place for defective or damaged items. Please refer to our specific return policy page for details. As personalized items are unique to each order, returns might be limited to issues related to quality or manufacturing defects.

8. Can I track my order?

  • Yes, once your order is processed and shipped, you'll receive a tracking number via email. You can use this number to track your package through the shipping carrier's website.

9. Are there restrictions on what I can personalize on the jewelry?

  • While personalization offers flexibility, there are limitations. Shine On has guidelines for character limits, formatting, and content to maintain product quality and aesthetics. Please review the personalization options provided to ensure your customization complies with these guidelines.

10. How does Unity-Jewelry ensure compliance with Shine On's regulations?

  • Our team is well-versed with Shine On's guidelines and regulations. We undergo regular training and maintain strict adherence to their rules to ensure seamless operations and top-notch customer experiences.